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How rummy888 Handles Your Personal Information

Your account data — including the details you enter during registration and the payment methods you use, such as bKash, Nagad, and Rocket — is handled with clear rules on what we collect, why we collect it, and how long we keep it.

Data collected only as neededbKash, Nagad, Rocket payment data protectedYour right to access or delete dataAccount-level encryption in placeEligibility subject to local law
rummy888 How rummy888 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or have your account information deleted, our support team handles these requests directly. We aim to respond to data-related queries within a reasonable time. Reach us through any of the channels below — include your registered account email so we can verify your identity before making any changes.

Team online

Live Chat

Start a live chat from your account dashboard. Mention 'data request' at the start so the agent routes your query to the right team straight away.

Email Support

Send your data request to our support email. Include your registered name and the last four digits of your bKash or Nagad number for account verification.

Account Settings

Some data preferences — such as cookie consent and marketing contact opt-out — can be adjusted directly inside your account settings without contacting support.

DATA HANDLING STANDARDS

Security, Cookies, Retention and Your Controls

We have built the account security and data-handling layer around the same principles as the payment layer: only what is needed, handled carefully, and visible to you on request. Below are the four areas that matter most to your data and how we manage each one.

Account Security Account access is protected by password and OTP verification. If we detect unusual login activity — a new device or a location change — we flag it before allowing access to your wallet or transaction history.
Cookie Use We use session cookies to keep you logged in and functional cookies to store your payment preference — for example, if you last deposited via bKash, we remember that for your next visit.
Data Retention Active account data is kept while your account remains open. If you close your account, we retain transaction records for the period required under applicable rules, then delete or anonymise the rest.
Your Request Rights You can ask us to show you the data we hold, correct inaccurate details, or remove your account data. We verify your identity first — usually by matching your registered email or Nagad number — before acting on any request.

Frequently Asked Questions About Your Privacy

These are the questions we hear most often about how your data is handled on rummy888. If your question is not covered here, reach out via live chat or email and we will respond with the specific answer for your account.

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. Device data and transaction references are also logged for security and payment matching.

We do not sell your data. We share only the minimum required with payment processors — such as Nagad or Rocket — to verify and complete a transaction. No broader sharing takes place.

Account data is held while your account is active. Transaction records are kept for the period required under applicable rules. Once that period ends, data is deleted or anonymised.

Yes. Contact support via live chat or email with your registered account details. We verify your identity first, then provide the data we hold on your account within a reasonable timeframe.

Send a deletion request through live chat or our support email. Include your registered name and your bKash or Nagad number so we can match and verify your account before processing the request.

We use session and functional cookies — for example, to remember your last payment method. You can manage or block cookies through your browser settings, though some account functions may be affected.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.